Your practice needs to run like a well-oiled machine. That means not only your providers, but your front desk staff, need to be efficient and productive. Your front desk staff act like gatekeeper that can welcome all customers and get them on board 100% successfully or simply ignore all of them or few of them to ruin your practice revenue.
Does your front desk staff go back and forth between “frantically busy” and “nothing to do”? Since the front desk job is unpredictable — after all, you never know when the phone will ring or an insurance company will put you on hold or few patients walk in the practice — it can be hard to get things completed. Here are few different ways to make your front work area more efficient.
Starting the day off efficiently is key to maximizing your front desk’s productivity. You can smart recommendations to create a front desk task list for each day. The lists are emailed to you each morning so you can review them, send them to your front desk staff and feel confident they’re prepared to tackle that day’s most important tasks.
It’s very important to give the training to front staff regarding EHR or scheduling software, Office specialty procedures, In network and out of network insurances, basic billing knowledge, detail overview of patient policy breakdown and system reports.
Apart from this; phone ethics, personal dealing with patients, use of fax machine, photocopy, printer are also very important to run the show successfully.
If you need help in your newly hired staff in training, Adnare consultants can surely help you with training of your front desk staff to make a rock star appointment schedule or front desk manager.
RESCHEDULING OF PATIENTS:
This is a key factor that can help you to see the efficiency of any front desk team member. If patient are schedules properly, there would be no rescheduling.
If there are rescheduling, that is an alarming situation to focus on training and performance of your scheduling staff, This can ruin your practice if carried out for long term.
We have observed patients re-scheduled 07 or 08 times for the same procedure visit due to inefficiency in obtaining the eligibility/referral or auth from insurance.
WEBSITE AND SOCIAL MEDIA MANAGEMENT:
Updating and maintaining your practice’s website and social media presence probably falls to your front desk team tasks. But if it takes too much time, these important tasks can end up on the back burner. Look for tools like that save your staff time or team that can help you regarding this back office work, Adnare has great team who can help in back office operations of website and social media management.
You must look at appointment scheduler or front desk staff efficiency reports before selecting a EHR/appointment software. Following are key reports which can help you to see a bigger picture of staff performance on monthly basis.
- Monthly Appointments Scheduled By A User
- Monthly Appointments Rescheduled By A User
- Monthly Money Collected Reports By A User
- Monthly Cancelled/No Show Appointments
To learn more about your practice efficiency improvement and your front desk staff role in it, please feel free to call (949)-346-4414 or email at email@example.com